Terms and Conditions

1. Introduction & agreement acceptance

These Terms and Conditions (“Terms”) constitute a legally binding agreement between HiveLabel Tech Global Limited(“HiveLabel”, “we”, “us”, “our”), a company registered in Hong Kong, and you (“Client”, “you”, “your”), including all enterprise users, AI teams, platform contributors, and business partners who access our website and purchase or use our services.

These Terms govern all services provided by HiveLabel, including but not limited to AI data collection, image annotation, audio/video labeling, LLM data ranking, data validation, data enrichment, human-in-the-loop review, and all related technical and commercial support services (collectively the “Services”).

By accessing our website, submitting service inquiries, placing service orders, registering platform accounts, and using any of our commercial services, you confirm that you have fully read, understood, and unconditionally accepted these Terms. If you are acting on behalf of an enterprise or organization, you warrant that you have full legal authorization to bind such entity.

2. Service scope & user obligations

2.1 HiveLabel shall perform all Services strictly in accordance with the confirmed quotation, order form, statement of work (SOW), labeling guidelines, quality standards, delivery cycle, and acceptance criteria confirmed by both parties.

2.2 HiveLabel employs professional in-house teams and qualified verified third-party contributors to complete data processing tasks. HiveLabel retains full management responsibility for service quality, compliance, supervision, and final deliverable accountability.

2.3 Client obligations:

• (a) Provide complete, accurate, and compliant source data, labeling rules, task specifications, and acceptance standards in a timely manner;
• (b) Cooperate with project progress review, respond to official feedback and confirmation requests within the agreed time limit;
• (c) Ensure that all uploaded data, materials, and content do not infringe any third-party copyright, portrait right, privacy right, intellectual property right, or other legal rights. The Client shall obtain all legal qualifications and data subject consents required for data processing;
• (d) The Client shall fully indemnify HiveLabel against all losses, fines, claims, litigation costs, and legal liabilities arising from illegal or infringing materials provided by the Client.

3. Pricing, invoicing & payment terms

3.1 All service fees are subject to the official quotation and signed order documents. All quoted prices exclude taxes, handling fees, cross-border transfer fees, and other additional expenses unless explicitly specified in writing.

3.2 HiveLabel may require deposit prepayment or phased payment for large-scale data collection, full-project annotation, and customized service projects. The Client shall complete payment in strict accordance with the agreed payment cycle.

3.3 If the Client delays payment without reasonable grounds, HiveLabel has the right to suspend project progress, delay deliverable submission, or terminate the service cooperation, and reserve the right to pursue legal remedies for overdue payment losses.

4. Refund policy

4.1 General rule: all prepaid deposits, project prepayments, and service fees for completed work are non-refundable.

4.2 Limited refund scenarios

HiveLabel shall provide partial or pro-rata refunds only under the following objective conditions:

• (a) The final deliverables fail to meet the written quality standards and acceptance criteria confirmed by both parties; after HiveLabel completes free rework and rectification within the agreed time limit, the deliverables still fail to pass formal acceptance;
• (b) HiveLabel actively cancels, suspends, or cannot continue the project due to our own operational faults, resulting in uncompleted service content.

4.3 No-refund scenarios

No refund application shall be accepted in any of the following circumstances:

• (a) The Client unilaterally cancels, scales down, or suspends the project after the project officially starts and resources are deployed;
• (b) Quality problems or rework requirements caused by the Client’s delayed provision of materials, unclear guidelines, temporary modification of standards, or incomplete specifications;
• (c) The Client is dissatisfied with the downstream AI model training effect, model accuracy, or business effect, which is not directly attributable to HiveLabel’s data quality;
• (d) Minor quality deviations within the industry normal error range and agreed quality tolerance;
• (e) Scope adjustment, additional requirements, and customized changes proposed by the Client in the middle of the project.

4.4 Refund application process

The Client shall submit a written refund application with valid evidence within 14 calendar days after the deliverable is submitted. Overdue applications will not be accepted. After the refund application is verified and approved, the refund will be returned via the original payment channel within 30 business days.

5. Deliverable acceptance & rework rules

5.1 After HiveLabel submits the project deliverables, the Client shall complete acceptance review within the agreed review period (default 10 business days if not specified). If the Client does not raise any written objection within the time limit, the deliverables shall be deemed automatically fully accepted.

5.2 For valid quality problems confirmed within the acceptance period, HiveLabel provides free rework services within the agreed times. Multiple rework caused by repeated changes of Client requirements shall be charged separately according to the new project scope.

6. Intellectual property rights (IPR)

6.1 Client original data: all intellectual property rights of the original data, materials, and files provided by the Client belong exclusively to the Client or its authorized licensors. HiveLabel obtains only limited processing authorization during the service period and has no right to reuse, copy, disseminate, or apply it to other projects.

6.2 Custom deliverables: after the Client pays all project fees in full, all intellectual property rights of the customized annotated datasets and project deliverables generated exclusively for the Client shall be fully transferred to the Client.

6.3 HiveLabel reserved rights: HiveLabel reserves the right to use fully anonymized, de-identified, non-identifiable aggregated data, statistical results, and technical experience for internal platform optimization, service iteration, and industry benchmarking. This clause does not involve any disclosure of Client confidential data or identifiable project information.

6.4 Off-the-shelf public dataset products provided by HiveLabel are only authorized for use in accordance with the license terms, and no full intellectual property transfer is included.

7. Confidentiality obligations

7.1 Both parties shall keep all non-public confidential information obtained during the cooperation process strictly confidential, including but not limited to project requirements, labeling rules, data content, commercial quotations, technical solutions, and user business information.

7.2 Neither party shall disclose, transfer, lend, or use the other party’s confidential information for any purpose beyond the scope of this service without written authorization.

7.3 The confidentiality obligation shall survive the termination of the cooperation for three (3) years. Confidentiality restrictions do not apply to information that is publicly available, legally obtained from third parties, or required to be disclosed by judicial or regulatory orders.

8. Liability limitation & indemnity

8.1 HiveLabel shall perform services in accordance with industry professional standards and due diligence. Subject to Hong Kong law, HiveLabel makes no implicit or explicit warranty for the Client’s final AI model effect, commercial income, and business benefits.

8.2 Neither party shall exclude liability for personal injury, death, fraudulent acts, and other liabilities that cannot be legally excluded under Hong Kong laws.

8.3 To the maximum extent permitted by law, the total maximum aggregate liability of HiveLabel for any dispute, breach, or service defect under a single project shall not exceed the total service fees actually paid by the Client for that project. Under no circumstances shall HiveLabel be liable for indirect losses, consequential losses, lost profits, business interruption losses, and opportunity losses.

9. Term & termination

9.1 The service term shall take effect from the date of project confirmation and end after all deliverables are fully delivered and accepted.

9.2 Either party may terminate this cooperation by written notice if the other party has a material breach and fails to rectify the breach within 30 calendar days.

9.3 HiveLabel has the right to terminate the service immediately without prior notice if the Client provides illegal data, infringes third-party rights, seriously violates confidentiality rules, or has credit bankruptcy and liquidation procedures.

9.4 After the termination of cooperation, the clauses of confidentiality, intellectual property, liability limitation, dispute resolution, and indemnity shall continue to remain valid.

10. Force majeure

Neither party shall be liable for performance delay or failure caused by objective force majeure events beyond reasonable control, including natural disasters, war, policy adjustment, regulatory mandatory orders, and large-scale network infrastructure failures. The affected party shall notify the other party in a timely manner and try its best to resume service performance. Force majeure does not exempt the Client’s payment obligations for completed services.

11. Policy amendment & notification

HiveLabel reserves the right to update and revise these Terms according to business development and legal requirements. The updated version will be published on the official website with a new effective date. The revised Terms shall apply to all new service orders. Continued use of the website and services by users shall be deemed acceptance of the updated clauses.

12. Governing law & dispute resolution

These Terms and all service cooperation disputes shall be governed and interpreted by the laws of the Hong Kong Special Administrative Region.

In case of any dispute, both parties shall first resolve it through friendly negotiation. If the negotiation fails, both parties agree to submit the dispute to the exclusive jurisdiction of Hong Kong courts.

13. Contact information

Company: HiveLabel Tech Global Limited
Official website: https://hivelabel.com
Business & legal inquiry email: contact@hivelabel.com